Privacy Policy
This policy explains how Paintetion handles information you share when enquiring about interior painting services.
What we collect
When you use our quote form, we collect your name, email address and/or phone number, project location, requested services and project description. You may also choose to share your property type, areas to paint, approximate size and preferred timeline. Please do not include sensitive personal information in your project description.
Why we use it
We use your information to respond to your enquiry, understand your project, prepare an estimate and arrange related services. Submitting an enquiry does not subscribe you to marketing emails. We do not sell your personal information.
Where information goes
Requests are processed by our website hosting provider and sent through Resend to our team’s email inbox, currently Gmail. When enabled, Cloudflare Turnstile checks for spam and Upstash Redis holds short-lived rate-limit counters. These providers may process data outside Canada. Their own privacy policies also apply to their services.
Security and storage
The website does not maintain a customer database or accept photo uploads. Project enquiries are stored in our email inbox and may appear in the email provider’s delivery records. We keep correspondence as needed to respond to your enquiry, manage a project and meet applicable record-keeping requirements, and review it for deletion when it is no longer needed. We do not promise a fixed deletion period for records we may need to retain.
Spam protection uses a keyed hash of the requesting IP address, rather than storing the raw IP in the rate-limit database. These counters expire after 15 minutes. Hosting and security providers may separately keep technical access records under their own retention settings. We do not intentionally log the contents of your enquiry in application logs.
Cookies and analytics
This website does not include advertising trackers or marketing analytics. Essential security technology may process technical information to distinguish legitimate requests from automated abuse.
Your choices and contact
You can ask to access, correct or delete information you have shared, or withdraw permission for further contact, by emailing paintetion@gmail.com. We may need to confirm your identity and retain records required for an existing project or legal obligation.
Changes
We will update this page when our handling of personal information changes.
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